Document a Process

Pick a process you work in and write up exactly how it actually happens today, not how it's supposed to happen. Everyone submits their own version — even if someone already covered that process. If your steps don't match theirs, that's exactly what I need to see. Be honest about where it breaks.

Coverage so far — every process needs at least one write-up, more are welcome:

✓ Receiving & Unloading (Dennis, Nick)
✓ Putaway (Dennis)
✓ Inventory Counts & Adjustments (Alex, Luke)
✓ Order Import & Batching (Dylan)
✓ Picking (Stephanie, Sue)
✓ Packing & Box Selection (Stephanie)
✓ Shipping, Manifests & Carrier Pickup (Dylan)
✓ Amazon FBA Prep & Shipments (Stephanie)
✓ Fundraising Bin Builds / Kitting (Stephanie)
✓ Product Ordering / Reordering (Sarah)
✓ Truck Scheduling (Ship-to-Home) (Nick)
✓ Returns Processing (Anna)
✓ Customer Service / "Where's My Order" (Pam)
✓ Supplies Reordering (Stephanie)
✓ Auditing Inventory Locations in the Warehouse (Senior)
○ Pick, Pack, Ship Cycle — nobody yet
✓ Create Quote for Prospective Customer (Senior)
✓ School Order Verification (paper forms → pick tickets) (Vicki)
○ New Customer Onboarding — nobody yet

Your name Process

Who does this today? (names) What kicks it off? (trigger / time of day) How often does it run, and about how long start to finish? (optional) Steps, in order, exactly how it's done today Systems, sheets, or equipment used Where it hands off to the next process Where it breaks down / what goes wrong How do we know it was done right?